Refund Policy

Party Refund Policy:

Please note deposits to hold a party spot are non-refundable.  Parties can be cancelled 72 hours in advance for a 50% refund.  All cancellations after this time will have the opportunity to rebook at a later date at a time convenient for you.

Camp/Program Refund Information:  Refunds for camps/programs will be made if requested in writing, by email and will be refunded in accordance with the schedule below. Credit can be obtained for the full amount of the refund to use towards another program if the guidelines are met, and the program date is within the same calendar year.

Refunds on credit card or in the form of a personal cheque are subject to a $25 administrative fee (per camp session/per child,) deducted from the total allowable refund.

Refunds in the form of personal cheque may take up to 4-6 weeks for processing. Refunds will be issued in the format they were originally paid.

Pawsitively Pets reserves the right to grant exceptions to the stated policy in situations including, but not limited to, illness and death in the immediate family.

No Refunds for Partial Camp Attendance or Illness:

We do not give refunds or credits when someone chooses to leave camp part way through, whether due to illness or any other reason. Virtually all of our expenses are incurred before the start of the camp week. Similarly, we cannot give refunds or credits to people who have registered for more than one session if they choose during their first session not to attend another session. (The exception to this is if we are able to fill the spot with someone on our waiting list.)

Extreme Circumstances:

(Someone in your family is told they have 6 months to live, your house burns down, etc.)

By all means, contact us! We’re not heartless. We may ask for some kind of documentation and explanation, and we’ll be more flexible if we hear from you sooner rather than later. We’ll consider all situations individually.

Busing or Extended Care Refunds:

To receive a refund for busing or extended care notice must be provided in writing 30 days before the beginning of your camp session.

Refund Guidelines:

After School Program:

A one month deposit is taken at the time of registration.  This is your LAST MONTH program fee.  60 days notice is required to cancel your registration in the after school program and your deposit will be applied to your last month.

Programs must be started on the first day of school (if you are registering between June and end of August,) or within 30 days of your deposit date.  If you require a later start time from your deposit please contact us prior to registration to ensure we can hold the spot for you for the timeframe you require.  If you are registering for a September start you are welcome to register anytime, but please contact us prior to your registration so that we can hold your spot for you.

Please note deposits are non-refundable and non-transferrable.  They cannot be refunded or credits cannot be applied.  The fee cannot be transferred to other students or other programs.

Summer Camp:

Time of request – Up to May 31st – 100% REFUND – $25 Admin Fee per camper/per session

Up to 30 days before the start date of camp – 50% REFUND – $25 Admin Fee per camper/per session

29 days or less before camp session begins – NO REFUND

Winter Break Camp:

Time of request – Up to November 1st – 100% REFUND – $25 Admin Fee per camper/per session Up to 30 days before the start date of camp – 50% REFUND – $25 Admin Fee per camper/per session

29 days or less before camp session begins – NO REFUND

March Break Camp:

Time of request – Up to February 5th – 100% REFUND – $25 Admin Fee per camper/per session Up to 30 days before the start date of camp – 50% REFUND – $25 Admin Fee per camper/per session

29 days or less before camp session begins – NO REFUND

Pre-school/After-school Programs:

Up to 45 days or more before the start date of program – 100% REFUND – $25 Admin fee per child/per session Up to 30 days before the start date of program – 50% REFUND – $25 Admin Fee per child/per session

29 days or less before camp session begins – NO REFUND