Pawsitively Pets Refund Policy

Refunds for camps will be made if requested in writing, by fax or email and will be refunded in accordance with the schedule below. Credit can be obtained for the full amount of the refund to use towards another program if the guidelines are met, and the program date is within the same calendar year.

Refunds on credit card or in the form of a personal cheque are subject to a $25 administrative fee (per camp session/per child,) deducted from the total allowable refund.

Refunds in the form of personal cheque may take up to 4-6 weeks for processing. Refunds will be issued in the format they were originally paid.

Pawsitively Pets reserves the right to grant exceptions to the stated policy in situations including, but not limited to, illness and death in the immediate family.

No Refunds for Partial Camp Attendance or Illness:
We do not give refunds or credits when someone chooses to leave camp part way through, whether due to illness or any other reason. Virtually all of our expenses are incurred before the start of the camp week. Similarly, we cannot give refunds or credits to people who have registered for more than one session if they choose during their first session not to attend another session. (The exception to this is if we are able to fill the spot with someone on our waiting list.)

Extreme Circumstances:
(Someone in your family is told they have 6 months to live, your house burns down, etc.)

By all means, contact us! We're not heartless. We may ask for some kind of documentation and explanation, and we'll be more flexible if we hear from you sooner rather than later. We'll consider all situations individually.

Winter Weather Conditions (applicable to Winter Programs):
Camp will take place in all weather conditions - should camp need to be cancelled due to extreme weather - campers will be notified the morning of the program and offered a credit for that day.

Winter Camp Refund Guidelines (March Break Camp):
Time of request - Up to February 5th - 100% REFUND - $25 Admin Fee per camper/per session
February 6th to February 20th - 50% REFUND - $25 Admin Fee per camper/per session
After February 21st - NO REFUND

Summer Camp Refund Guidelines:
Time of request - Up to May 31st, - 100% REFUND - $25 Admin Fee per camper/per session 
With 30 days notice or more - 50% REFUND - $25 Admin Fee per camper/per session
Less than 29 days notice - NO REFUND
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By accepting these terms, I provide permission for my child to participate in Pawsitively Pets Programming and other animal related activities and interactions conducted by the program.

I fully understand that interacting and handling animals can put my child at risk of injury. I wish to allow my child to participate in these activates knowing that they could be dangerous.

I accept and assume all risk of injury to my child or my property. I represent and warrant that I have authority to give this release.

In exchange for my child being permitted to participate in these activities, for my child, myself, my child's heirs, guardians and legal representatives, I release and agree not to make any claims of any kind against Pawsitively Pets the provider or officials, servants, employees, representatives, officers and directors for injury to my child or damage to my property arising out of my child's participation in these potentially dangerous related activities.

I acknowledge that I have read and fully understand and agree to the terms and conditions stated herein and that it is binding upon my executors, heirs and assigns.

In the event of an emergency, I authorize the physician in the emergency care unit selected by Pawsitively Pets staff to secure proper treatment for my child.
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